Unethical Behaviors And Situations Of Conflict Within The...

In much of the business world from the past to today, we constantly are exposed to unethical behaviors and situations of conflict within the work environment. Thinking critically about a particular dilemma and whether or not it is ethically wrong takes time and critical thinking. The accountants of Enron could have avoided this situation by stepping in and explaining to their superiors the cost of the long-term consequences compared to the short-term benefits was not worth what they were putting out on the line. By analyzing the Enron scandal there will be a greater ability to know information that will help pin point any unethical behavior that an accountants may experience in their own work life. Justin Schultz, a corporate psychologist†¦show more content†¦By doing this, it would raise their stock prices to look more profitable and desirable to shareholders. The first CEO of Enron was Kenneth Lay, who later resigned and was replaced by Jeffrey Skilling, although Lay staye d on the board of directors. Soon, Kenneth Lay found himself back into the CEO position when Skilling resigned less than a year after he took the position from Lay. The CFO of the corporation was Andrew Fastow, who would later find himself in the middle of this historic case. The accountant in charge of Enron’s financials was Arthur Andersen, who played a significant part in this as well. These men were critical to the operation that Enron was trying to hide from the public, and were very successful at doing so for some time. They were able to make it look like Enron was one of the most successful companies since the turn of the century (Investopedia). In the early months of 2006, the trial began for Enron’s present and former CEO’s, Kenneth Lay and Jeffrey Skilling. They were both charged with a total of 29 criminal counts, including a conspiracy to hide the failing health of the company by selling a boosterish optimism to Wall Street and the public (NBC). This became a devastating blow to the guilty party who figured they would not be convicted of any crime, or at least only a minimal amount of something that could be paid off. In 2002, Arthur Andersen was convicted for shreddingShow MoreRelatedThe Perception Of Ethical Leadership Essay1509 Words   |  7 Pagesorganization, perceptions of an ethical climate (particularly when individuals feel that they are treated well), optimism in the future regarding the organization and their place within it, perceptions of task significance and autonomy, and voice, including a willingness to report problems to management. Similarly, voice behaviors (e.g., willingness of subor dinates to share problems and concerns) are explained in part by the feeling of psychological safety or comfort in expressing thoughts and feelingsRead MoreWhat Is Right?. By Danielle Brewer. April 2017. . . . .1683 Words   |  7 Pagesin situations challenging our ethics of right and wrong. For example, the ATM spits out an extra $20.00. Do you keep it? Or do you go inside and return the money? You do not have money to obtain your own wireless connection but you can obtain a free wireless connection by accessing your next-door neighbors unlocked account. Do you? Making ethical decisions does not stop at your personal life, â€Å"each day roughly 120 million people walk into a workplace somewhere in the United States and within theRead MoreHow Do Family And Personal Issues Affect Leadership Performance?1293 Words   |  6 Pageslinked to unethical behaviors at the workplace in leaders? Personal and family stresses can have an effect on leadership decision and critical thinking. If leadership or employees are dealing with family and personal issues outside of work, it can be difficult to manage workplace problems in sound and efficient manner. So how do family and personal issues affect leadership performance? Physiologists have referred personal and family matters to the clinical term Family-to-work conflict (FWC).Read MoreConflict Resolution Within The Workplace1224 Words   |  5 Pagesmethods to address conflict resolution within the workplace. The purpose of this paper is to discuss specific techniques and tools to resolve conflict within the workplace. A description of a workplace conflict at my current place of employment will be provided. The impact that cultural norms may have on conflict will be briefly considered. Additionally, the impact that conflict has on leadership’s decision making will be addressed. In discussing resolution of this particular conflict, specific techniquesRead MoreMindfulness And Its Impact On The Workplace Essay1649 Words   |  7 Pagesdiminished slowly because mindfulness could be learned with training. Nevertheless, Bruce (Cited in David and Hayes 2011) doubt that mindfulness has significant impact to employee’s task, goals and bond in the workplace. The author believes that mindfulness needs measurement to prove it works on the workplace. The reason behind his statement is mindfulness recognized only as self-reported and containing bias. However, having mindful manager will be very useful for organization as mindfulness is regarded asRead MoreEthical Dilemma s Of The Workplace1291 Words   |  6 PagesEthical Dilemmas in the Workplace As a manager, you are the role model for staff. You set the standards, adhere to guidelines, and exemplify what you expect staff to model. By doing so, you are establishing and sustaining an organizational culture of ethics and integrity, which is the backbone of all successful endeavors. However, even the best structured organizations face ethical dilemmas in the workplace. It is how management recognizes and addresses these occurrences that will either set themRead MoreEthics Reflection Paper785 Words   |  4 Pages Ethics Reflection STR/581 Ethics Reflection In the last decade ethics has taken an important place in corporate America after some unethical and fraudulent business practices getting uncovered. Few companies’ such as Tyco, Enron, Arthur Anderson, and WorldCom have made their name synonymous with corporate fraud. Unethical behavior of top executives like Bernard Madoff and Martha Stewart can sink the whole company. This paper will explain the role of ethics and social responsibilityRead MorePolice Departments Become Corrupt When Leaders Condone Unethical Behavior Essay984 Words   |  4 PagesPolice departments become corrupt when leaders condone unethical behavior. The Standard Operating Procedures are words on paper if officers are not properly trained on and is leadership enforced. The act of â€Å"breaking ranks† and the â€Å"blue wall of silence† are realistic ethical issues that affect police departments. It is the responsibility of leaders to properly protect, control and enact changes. Detective Serpico The inner workings of a police department promote an atmosphere of uniformity andRead MoreUnethical Behavior And Ethical Behavior1519 Words   |  7 PagesUnethical behaviour and ethical behaviour are two factors that are found to be very different around the world. Ethical behaviour can be seen to come from an an individual with a high morality and proper conduct. Unethical behavior, defined as behaviour that violates generally accepted moral norms (Jones, 1991) can usually come from an individual that does not abide by the rules of morality. The professional world is where ethical and unethical behaviour is a constant topic. The professional worldRead MorePros And Cons Of Having A Professional Code Of Ethics1683 Words   |  7 Pagesthis argument, it is clear that specific principles that cultivate human behavior have their weaknesses leading to the debate on whether or not codes of ethics are appropriate for organizational development. In extension, an attempt to codify standar ds through substantial agreement contradicts the principles of ethics, which define individuals as self-directed and moral agents. In fact, attaching the code of ethics to the workplace reflects intellectual confusion about the roles of the predetermined

All Quiet On The Western Front - 1455 Words

In the beginning of the 20th century, as European countries were getting ready for war, people were rushing to sign up in what is now known as the Great War. The thought of war used to be romanticized by many because of how imperialists were able to win battles and take over so easily with their technological advances. Men thought they could go off, make a name for themselves, and then return home safely to their families; it was the ultimate romantic adventure. However, they soon found out that wasn’t the case. The war turned out to be one of the most tragic, all consuming wars in history of worldwide conflicts. The novel, All Quiet On The Western Front, depicts the lives of soldiers in trench warfare who, even though may have escaped shells, welre ultimately destroyed by the war. Paul Baumer was only nineteen years old when the war broke out in Europe in 1914. He and three others became soldiers with great eagerness and enthusiasm, which the war gradually took away from them . In the beginning of the novel, Paul would often write poems and the only things that really bothered him were the lack of sleep and having to use the general lactrine as a recruit. Later on, he says that he has learned better than to be shy about such trifling immodesties because there are far worse things to endure. All he had outside of the war were parents and girls; other than that, their life did not extend. Even the parents and girls had no real meaning to him at age twenty, because he says atShow MoreRelatedAll Quiet of the Western Front756 Words   |  3 PagesPlot Summary: All Quiet on the Western Front Written by Erich Maria Remarque, All Quiet on the Western Front is the tale of a young man by the name of Paul. Paul who is nineteen years old gathers several of his friends from school and together they voluntarily join the army fighting for the Axis alliance. Before they are sent off into actual battle, they are faced with the brutal training camp. Along with this they face the cruelty of the life of a soldier. This made them question the reason forRead MoreAll Quiet on the Western Front700 Words   |  3 PagesThe greatest war novel of all time, All Quiet on the Western Front, by Erich Maria Remarque, is a novel that depicted the hardships of a group of teenagers who enlisted in the German Army during World War 1. Enlisting right out of high school forced the teens to experience things they had never thought of. From the life of a soilder on the front line to troubles with home life, war had managed to once again destroy a group of teenagers. Throughout the novel, we saw the men of the Second CompanyRead MoreAll Quiet On The Western Front1797 Words   |  8 PagesTitle: All Quiet on the Western Front Creator: Erich Maria Remarque Date of Publication: 1929 Class: War Novel Anecdotal Information about Author: -Erich Maria Remarque was conceived on 22 June 1898 into a working people family in the German city of Osnabrà ¼ck to Peter Franz Remark (b. 14 June 1867, Kaiserswerth) and Anna Maria (nà ©e Stallknecht; conceived 21 November 1871, Katernberg). -During World War I, Remarque was recruited into the armed force at 18 years old. On 12 June 1917, heRead MoreAll Quiet on the Western Front943 Words   |  4 Pages The book All Quiet on the Western Front, by Erich Maria Remarque, is about a group of 19 year old young men who are changed by the ways of war. There is paul: the main character; Tjaden: a tall, skinny locksmith, also the biggest eater; Albert Kropp: a lance-corporal and the clearest thinker; Muller: studious, intelligent, and likes school; Leer: has a preference for the girls from the prostitution houses and has a beard; Haie Westhus: a peat-digger, and big in size; Deterring: a peasant, he alwaysRead MoreAll Quiet On The Western Front2393 Words   |  10 PagesAll Quiet on the Western Front: Book Review Erich Maria Remarque, author of All Quiet on the Western Front, actually fought in WWI (Remarque 297). Because of this, he was able to write this book with accurate depictions of the war. He writes how being in combat can really take a toll on a person and affect them in a negative way. He also writes of the pain and suffering that the soldiers must cope with that comes along with living in constant fear and danger. When looking at the title of theRead MoreAll Quiet On The Western Front2085 Words   |  9 PagesThis essay will consider the different effects created by Erich Maria Remarque in his novel All Quiet on the Western Front. As a writer, Remarque unknowingly left his novel open to readers with completely different perspectives, and to various forms of criticism. This undoubtedly meant that every single reader had been affected by the novel in many different ways which unfortunately for Remarque may have been an effect that he never intended. This essay is divided into 5 main sections. Firstly itRead MoreAll Quiet On The Western Front1089 Words   |  5 Pages In Erich Maria Remarque’s novel, All Quiet on the Western Front, human nature is the only abstract periphery between belligerent barbarism and justifiable violence. Through the insipid bombardments that rained shells over the Germans’ heads and noxious implementation of mustard gas, Remarque dexterously misleads the reader into believing that he fights in an apathetic war where all remnants of human nature and identity have been destroyed with the introduction of trench warfare. Through Paul Baumer’sRead MoreAll Quiet On The Western Front1509 Words   |  7 Pagesâ€Å"He fell in October 1918, on a day that was so quiet and still on the whole front, that the army report confined itself to a single sentence: All quiet on the Western Front† (Remarque 296). Paul Baumer, the narrator of All Quiet on the Western Front, enlisted into the German army at a young age of nineteen with a group of friends from school. Kantorek, Paul’s teacher, â€Å"gave us long lectures until the whole of our class went, under his shepherding, to the District Commandant and volunteered† (RemarqueRead MoreAll Quiet On The Western Front1129 Words   |  5 PagesIn Erich Maria Remarque’s All Quiet on the Western Front, soldiers at the front have a better idea than civilians of the true n ature of war because they have experienced the war while civilians have only read about it or listened to government propaganda. Remarque is trying to tell us that only those who experience the war can understand how awful war truly is. In All Quiet on the Western Front, the main character Paul goes back to his home, the people he meets still think that the Germans are winningRead MoreAll Quiet On The Western Front1790 Words   |  8 Pagessmell of cigar smoke, gunpowder, and dirt that filled the air. There was no nationalism; all Paul wanted was survival. World War I was supposed to be about nationalism and the propaganda forced upon the soldiers to feel superiority over other countries, but Paul helps to prove otherwise, as his story tells what is was like to be at the front, and how tough it was to be a soldier. â€Å"All Quiet on the Western Front† portrays war as it was actually experienced, replacing the romantic picture of glory and

The Stage of Life free essay sample

It is the third day of Advanced Placement Literature class, and my teacher, Mr. Morris, presents us with a poem. Feelings of incomprehension rise up. Then, he reads the poem aloud with powerful tone and appropriate inflection. Imagery, allusions to Greek mythology, symbolism, and meaning in the poem seem to reveal themselves through his recitation. It is then I see Mr. Morris as a performer at his podium. I see myself, the spellbound audience member. Communication has always been something I valued, because in a family of six, harmony could never live without it. I realized performance is simply another venue of communication similar to my usual medium of music. During Poetry Out Loud, I felt a connection to poetry, but was too ignorant to realize the impact of words. Mr. Morris’ reading of â€Å"The Eagle† by Lord Alfred Tennyson delineated the influence my words could have on others. I decided I wanted to be an orator again, except reciting my own words rather than someone else’s. We will write a custom essay sample on The Stage of Life or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page As any performer, I have to prepare before I mount the stage. Preparation led me to read through hundreds of poems, and I developed an appreciation for the convoluted and allegorical works of literature. I used the literary devices I discerned in other poems to write my own. Studying poetry transformed my concept of verse. Formerly, I thought poetry consisted only of the gloomy works of Edgar Allen Poe and the renowned oeuvres of Shakespeare, but I discovered satire in Emily Dickinson, military allusions in Wilfred Owen, and wit and humor in Andrew Marvell. Sitting in the audience, I witnessed boos as well as standing ovations, but never experienced them as a performer, and was anticipating the event. Before I step on stage, I first adorn myself in humility, apply the lipstick of diligence, and spray my hair with neutrality to the outcome. My walk up the rickety stairs of the stage consists of mental preparation: preparation to fail and preparation to succeed. I step onto the stage. The browns, blues, greens, and hazels of eyes center on me as I recite my poem. My heart hammers against the confines of my ribs. They can see me shaking, I guarantee myself. I disregard my thoughts, focusing only on my recitation. I finish and receive the silent applause of awestruck gazes, followed by clapping. I exit stage right, edgy, frustrated, and drained. Despite these negative thoughts, I’m excited to eventually remount the stage. I ascend the stage another time, this time as club president. I greet members at the door and hand out surveys for feedback. I perform service to my members, even if I don’t receive roses in return. Fright: an existential part of performing. I was scared when my first poem was published, nervous at my first poetry slam, and am unsure of what to expect every time I mount the stage. Unpredictability, uncertainty, insecurity: no matter how much I try to ignore them, they exist. But without them I would never fail, and thus could never succeed. I use the glitches in my performances to prove to myself my adaptability. I take purposeful risks, accept the consequences, and am not disheartened if the outcome isn’t in my favor. In the audience an unilluminated figure sits, head cocked, shoulders slouched, eyes agape. That’s what it looks like when you have someone’s mind within your influence. I was that audience member less than six months ago; I was captivated and inspired by the poignant performance of a 58-year-old man, bedecked in a Hawaiian shirt, with a classroom as his platform. Now that I’m on this stage I will never get off. I will continue inspiring onlookers everywhere through my life’s words and actions.

Strength And Weakness Of Performance Management System

Question: Discuss about the performance management. Answer: Introduction: The performance management refers to the measurement of the employees performance within the business. It also helps in analyzing the standards of accuracy, costs, completeness and speed of the employee in completing the assigned task as well. Thus, it also helps in improving the product quality and service of the organization like Coral Cape Lodge towards the customers as well. The performance management plays an important tool in determining the organizational success. The purpose of the performance management is to review the raw potential of the employee which further helps in overcoming the challenges as well. The performance management also includes the performance appraisal which further helps in motivating the employee and increasing the effectiveness of the human resource within the organization as well. The performance management helps the individual to recognize individual potential and thus it helps further in enhancing the organizational as well individual performance as a whole. Moreover, it helps the corporate business in gaining sustainability in the competitive market. Strength and weakness of the Performance Management System: The performance management helps in increasing the profitability rate of the organization name Coral Cape Lodge which further helps in satisfying the need of the customers as well. The strength of the performance management helps in the improvement of the corporate structure and productivity. Thus, it provides positivity regarding: Performance oriented tradition - The performance management helps in the improvement of the corporate culture and thus helps in achieving goals towards the customer satisfaction more towards the Coral Cape Lodge. Employee Engagement The effective implementation of performance management within the business helps to improve the revenue of the company as a whole. The sales and profit rate of the company also led the business towards development as a whole. The performance management provides negative impact as well towards the business as well. It includes: The commitment of managers Lack of effective implementation of the performance management also may lead to the lack of effective staff commitment which further affects the productivity of the business as a whole. No. of measures The implementation of the performance management also led to the effective implementation of too many measures which requires adequate time for the management within the workplace as a whole. This also may require much time for the human resource management to work on every indicator as well. Adequacy of performance plans: The performance plan within Coral Cape Lodge aims towards customer satisfaction towards the organizational products. The performance plan includes the market research of the products and customer service rate as well. The performance plan also helps the organization to build a reputation in the market as well. The business plan also helps in providing quality food to the customers and also provides comfortable accommodation and best service as well. The effective performance plan also provides proper training towards the employees as well which further helps in improving the sales revenue within the Coral Cape Lodge as well. The effective performance plan thus helps in improving the controlling costs regarding operational efficiency as a whole. The performance plan also helps in the preparing a budget that helps in monitoring the productivity and thus improve the food and beverage strategy as well. The plan also helps responsible for forecasting and stock control which led towards ga ining competitive advantage as well. Systems: The Coral Cape Lodge implements an effective financial management which helps in monitoring the purchase of the organizational products. The financial department also analyzes the tenders regarding goods and services provided to the customers as well. The financial management also helps in preparing a budget for the purchase which further provides the price for negotiation and terms of purchase as well. The financial department also helps in establishing the economic stability of Coral Cape Lodge and thus improves the stock control procedures as well in the market. The Coral Cape Lodge also implements the effective system that helps in ensuring the safety and security of the customers more within the company to gain customers loyal towards the company as a whole. Necessary documentation to keep confidentiality of policies and legislations: The Australian organization Coral Cape Lodge implements the effective legislative policy within the business to maintain the privacy of the employees as well as the customers as well. Under the Act of Privacy Regulation 2013, the business needs to implement the effective strategy to maintain the privacy of the employees as well the customers as well. The Coral Cape Lodge also implements the effective legislative policy which helps in protecting the disclosure of the information of the business regarding the tax file no. and credit and medical research as well. The Crime Act 1914, implements the effective legislative policy which protects the official information of the Coral Cape Lodge and thus helps in implementing penalties towards unauthorized disclosure of the information as well. The business also implements WHS legislation to ensure the safety and security of the employees within the workplace as well. The WHS legislation also helps the business to provide safety towards the cu stomers which further helps the business to gain customer satisfaction and helps in gaining competitive advantage as well. Technological skills towards security controls and record: The Coral Cape Lodge implements effective human resource management which improves the efficiency of the business in the market. The human resource thus implements effective technological skills towards the safety and security of the corporate in the business world. The technological skills help the business to ensure all procedures regarding the safety of the customers and also provide legislative policy towards providing the duty of care towards the customers as a whole. The company also implements effective technological skills which help in providing the first aid, safety, emergency and fire alert which helps in making aware the customers and thus satisfying the need of the customers within the company as well. The technological skills also help the Coral Cape Lodge to overcome challenges in the crisis and make aware the management of the corporate regarding the danger that might affect the productivity of the company as a whole in the market. The Coral Cape Lodge also ensures th e safety and security of the company regarding accidents and security incidents which ensure the responsibility of the management and helps in providing security to the customers as well. The technological skills also help in providing statutory alliance towards the customers regarding the quality of service and food and alcohol that furthers helps in providing customer satisfaction as well. The updated technology thus ensures the hygiene factor as well towards customer satisfaction as a whole. Performance Indicators: The performance indicators of the Coral Cape Lodge in Australia include a certain measurable indicator which helps in analyzing the performance of the business towards the customers satisfaction as well. The performance indicator within the Coral Cape Lodge evaluates the performance and service of the employee. It also helps in improving the level of satisfaction of the customers as well. The key performance indicator also helps to facilitate the service which helps of the company in gaining competitive advantage as well. The indicator also includes the data that helps the corporate to analyze the competitive condition and thus helps in improving the food quality and service and helps in retaining its brand value in the market as a whole. The performance indicator also includes the analysis of the organizational performance and helps in gaining sustainability in the market as a whole. Performance appraisal meetings: The performance appraisal meeting within the Coral Cape Lodge is held in January and July of each financial year. The meetings are held by the company policies and procedures. The company completes 85% of the appraisal within the month as a whole. The Coral Cape Lodge also completes 100% of appraisals within the week of a month. The company thus implements Coral Cape Lodge standard appraisal form for the evaluation and analysis of employee performance within the company as a whole. The company also provides templates to the employees one week before the meeting of performance appraisal as well. The appraisal meeting also includes the development section which needs to be analyzed to evaluate the employee performance within the organization as a whole. The appraisal needs to be signed within one day of the appraisal meeting by the manager or supervisor of the individual employee as well. The appraisal needs to be finally sent to the HR manager for the final processing and storage of the company policy within one day of the obtaining managers signature. Acknowledgment of good performance: The good performance within the workplace includes the leadership style and motivation of the employee. The Coral Cape Lodge implements new policies regarding communication which helps in transparency and improving the potentiality within the workplace of the employee as a whole. The effective performance of the Corporate also includes the analysis of the operational improvements within the food and beverages departments as well. This further helps in providing best service quality of the company towards the employee and thus helps in gaining customer satisfaction as well. The efficient performance also includes the quick response of the employees towards the guests requests and thus helps in improving loyal customer towards the corporate. This also helps in improving the satisfaction rate of the customers and further helps in increasing the productivity rate as a whole. This also helps in adding value to the company and also improves the productivity of the organization as a whole. The effective performance management also helps in improving the training of the staff within the corporate. This helps in the monitoring the productivity and also helps in resolving the grievance as well. The effective staff management also helps in developing the performance standards and further helps in preventing work-related stress as well. The company also implements the effective strategy that helps the Coral Cape Lodge t negotiate with the best price regarding food and beverage as well. The effective performance also helps in developing the banquet negotiation and thus helps in follow up with the event organizations towards the company as a whole. The company also helps in implementing the effective security strategy that helps in the prevention of the official documents and also helps in ensuring the employee privacy as well. This also helps in the sustainability of the business as a whole in the market. Recommendations: The organization Coral Cape Lodge implements the effective strategy to ensure the customers towards safety and security of the customers as well. The system also needs to follow certain regulations and policies which help in the improvement of the employee performance and further helps in gaining competitive advantage as well. The Coral Cape Lodge needs to implement effective motivational factor that helps in developing the employee satisfaction. It also led the business towards the competitive advantage as a whole. The company also helps in improving the food quality and beverages which further helps towards the competitive advantage as a whole. The satisfaction rate of the customers also helps in the improvement rate of growth of the company and provides the improvement in gaining sustainability of the company in the market. The company with the effective implementation of the strategy increases the improvement of the company and further helps in the development of the corporate as well. This further helps the organization in the competitive advantage and helps in improving the customer satisfaction level as well. Conclusions: The company with the effective human resource management helps in the improvement of the performance management and further helps in the evaluation of the performance appraisal as well. The effective performance management helps in the development of the corporate in the market and further helps in improving the potentiality of the employee within the corporate as a whole. The effective management also helps in gaining effective service quality and also helps in improving the food and beverages as well. This helps the organization to improve the growth rate and also helps in improving the profitability rate of the company as a whole. The effective strategy also helps in the improvement of the business in providing the best quality of service towards the customers and helps in improving the growth rate of the corporate as a whole. This also helps in improving the profitability rate of the company and further helps in improving the competitive advantage as well. The effective human res ource management with implementation of strategies also helps to ensure safety and security towards the customers as well as the organization as a whole. Thus, it further helps the organization to gain sustainability in the market.

A Best Friend free essay sample

The day we met was way back In time, And our friendship has lasted from that day on. A friendship like ours Is hard to find, And sometimes It could take a Lifetime to find that one true friend Who would be by your side when times get too hard to face all alone. I never would have known we could grow together so close. Most friendships can end in a turn of a knob or a tick of a clock, But ours has lasted throughout the hard times we have had. We fought about things that could have Just passed by, But after the hard time we always ended up on each others side.Our friendship has lasted through thick and thin. The last time we said good-bye I thought it was the end, But God keeps bringing us back together because he knows That our friendship is too strong to let us move on. We will write a custom essay sample on A Best Friend or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page He knows no one deserves to be alone. Thats why we have each other, to help us through these lonely times. I was lost all those times we were split apart By things that shouldnt have been, I am so lucky to have you, because I love you And youre my best friend until the end, And you can always count on me because Ill be here for you When all the good doors begin to close, Because thats what a best friend is for! A Best Friend free essay sample The day we met was way back in time, And our friendship has lasted from that day on. A friendship like ours is hard to find, And sometimes it could take a lifetime to find that one true friend Who would be by your side when times get too hard to face all alone. I never would have known we could grow together so close. Most friendships can end in a turn of a knob or a tick of a clock, But ours has lasted throughout the hard times we have had. We fought about things that could have Just passed by, But after the hard time we always ended up on each others side.Our friendship has lasted through thick and thin. The last time we said good-bye I thought It was the end, But God keeps bringing us back together because he knows That our friendship is too strong to let us move on. We will write a custom essay sample on A Best Friend or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page He knows no one deserves to be alone. Thats why we have each other, to help us through these lonely times. I was lost all those times we were split apart By things that shouldnt have been, I am so lucky to have you, because I love you And youre my best friend until the end, And you can always count on me because Ill be here for you When all the good doors begin to close, Because thats what a best friend is for! A Best Friend free essay sample A best friend is someone who is there for you. My Nana was my best friend, but she died this summer on Friday, July thirteenth. Losing someone close to you is extremely hard, especially when they live with you and you see them everyday. A day without my Nana is like a day without the sun, dark and gray. My Nana, Nancy Carolyn DiNardo was the best friend anyone could have ever asked for. She had a baby doll face with gorgeous deep sea blue eyes, beautiful beach blond hair, and a smile to die for. I miss seeing her precious face and warm smile everyday. She was always there for me. We did so many adventurous and exciting things together for the brief twelve years I knew her. For example, when I was four years old my mom used to work late. My Nana use to baby-sit me. We played dolls, watched movies, played outside, and we did whatever I wanted to do. We will write a custom essay sample on A Best Friend or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page My Nana made me smile when all I wanted to do was cry, and she made me laugh a lot too. One time, when my best friend Rebecca moved away from Easton I was so upset. My eyes were bloodshot red, and the warm sticky tears rapidly raced down my face and trickled gently down the bottom of my chin. My grandmother helped me look at the positives and not look at the negatives and she brightened up my day. Also when I got a low grade on my science test she helped me study for all the rest of the tests I had in that class. The day my Nana died was the worst day of my life. It was a beautiful sunny Friday afternoon in July. The bees buzzed and the flowers bloomed, and my sister, Cassie and I went for a long bike ride. When we came inside drenched in sweat the phone rang. I ran up the front stairs to grab it. That was the worst phone call I had ever gotten, it made me heart shatter into a million pieces. I felt like I couldn’t breathe. I thought I was going to die. My Aunt Jan called from St. Vincent’s Hospital, the hospital my nana was in for twenty-seven days, and she was extremely sick. I answered the phone and heard loud sobbing; I didn’t know who was on the phone, until my aunt said it was her. My aunt told me to say goodbye to my Nana and whatever else I wanted her to know because she was going to heaven. As soon as she said those words my mouth dropped open in the shape of a doughnut, and I no longer had the ability to speak. My stomach got all knotted up and my head was th robbing. I started shivering and crying and then I knew I had to say something to my Nana very quickly before she left this world. The last thing I said to my Nana was Never forget me because I love you so much, and I am going to miss you more than you could ever imagine, and then I said goodbye, I love you. I moved slower than a turtle and handed the phone to my sister as she said goodbye. I couldn’t look at her. Her innocent face made everything worse because I knew she didn’t know what was going on, and in a short time after she hung up the phone my Nana would be dead and nothing would be the same, ever. I still feel like this whole summer has been the worst nightmare I have ever had. I want someone to wake me up, and for this pain to just go away. I never did have a chance to actually say goodbye to my Nana when she could understand what I was saying to her. When I said goodbye over the phone she was too sick to understand what I said. The day she left our house and went in the ambulance to the hospital I never thought in a million years she would die, but I guess I was wrong. I sadly learned that after twenty-seven long hard days of not knowing anything, or what felt like nothing to me and the rest of my family. I remember my Nana being carried out of our living room on a long, white, metal stretcher in so much pain. As they got her situated in the ambulance I was upstairs getting my dog, Sparky inside and then the ambulance was gone, on its way to the hospital. My parents went to the hospital after that and I babysat my sister that whole afternoon, until Amie, my grandmother cam e to pick us up. We always had Sunday dinners at her house with my nana and now just sitting in my chair staring at her empty seat makes me want to run and hide, I feel isolated from the world. Without her there, there is a piece missing from my heart and soul. July nineteenth and twentieth were two very hard days as well. They were the wake and funeral. The wake was very sad, and every time anyone said something to me I cried, I couldn’t handle hearing anything that made me think of my Nana. A lot of people loved my nana and came to the wake because she was such a great person, and once you get to know her you just love her. The morning of the funeral we drove to Roberto’s and waited for the limousines to pick us up and drive us to Abriola Funeral Home. I already was feeling sick like I couldn’t move but I thought it was just nerves. We got to the funeral home and waited for everyone to get there and pray, and then we were off to the church for the ceremony. Th en we went to the cemetery. After the ceremony we went back to Roberto’s and had a big lunch with family and friends. I still felt very sick and I couldn’t eat anything. I later found out I had the flu and I ended up giving it to three people that were at the funeral. In August it was my Nana’s sixty-fifth birthday and we celebrated it by going to the cemetery and crying and singing Happy Birthday together because she would have wanted everyone to be together. I still go visit the cemetery that’s about ten miles away, even though it is very tough to be there without her physically with me. Every time I arrive at the cemetery I burst out crying and can’t stop for a long time. When I hear sad songs on the radio, like When You’re Gone by Avril Lavigne or Big Girls Don’t Cry by Fergie or songs my nana and I used to sing that were happy and now are sad to me I feel very upset and I can’t help it, so I cry my mascara off. I wrote poems to my Nana while she was in the hospital, my favorite poem was titled My Dearest Nana, and it described the way I feel so much. I write songs dedicated to my Nana, too. Every time I see a picture of my Nana I cry my heart out especially the pictures of Nana and me because they are so special to me, and if anything ever happened to them I don’t think I would ever forgive myself for losing them. Even though it’s different now my Nana is still here with me everyday. She use to call me her dreamer and her angel, and that’s what I still try to be. I wish she could see everything that’s going on in my life, and we could talk about it like we use to do everyday when I got home from school. I think back on the past, and time is flying by really fast. I know she’s in a better place even though she’s not here with me, but I miss her, her smile, and the way she use to look at me. It is hard to go through everyday without your best friend, and I’ve learned that through this sad experience that my family and I went through over this sad summer nightmare, that tore my heart apart, and I am still trying to put all of the pieces back together.

ACT Score Percentiles and Ranks (High-Precision 2016)

ACT Score Percentiles and Ranks (High-Precision 2016) SAT / ACT Prep Online Guides and Tips Do you want to know your exact ACT score up to six digits of precision? Every digit can help when you want to know your exact performance. I've used real ACT data, newly released in 2016, to calculate these ultra-high-precision percentiles. What Are Percentiles for the ACT? Revisiting the Question If you'd like to review what ACT percentiles are, check outthis excellent articlethat clearly explains them.Put simply, your ACT percentile ranking lets you know how well you didcompared to other test takers. If you got a 55 percentile(sometimes spelled %ile), that means you scored better than 55% of students who tookthe ACT. Unlike test scores, your percentile is not a score out of 100. While test scores usually indicate the fraction of questions you answered correctly (for example, if you got a 90% on atest, you got 90% of questions right), a percentile shows the fraction of other test takers you beat. What Are theACT Percentile Ranges? Most charts, including ones developed directly by the ACT, only havetwo digits of precision when they give percentiles.This means that scores of 35 and 36 both map to 99th percentile, and, while a 34 maps to 98th percentile, you can't be sure whether that means 98.9 or more like 97.5. For many purposes, two digits just doesn't give you enough precision. For example, if you score a 36 on the ACT, that means you're the top test taker out of 300 students while scoring a 35 means you're the best in a group of 100 students. That's a significant difference; however, both these scores map to the 99th percentile. This means that, if you're scoring close to the top of the ACT range, having access to high precision percentiles is very helpful. Higher precision can also help students receiving less than near-perfect ACT scores. For instance, if you're trying to get into a competitive college, every percent matters, the same way a fraction of a second can determine who wins a race at sporting competitions. As an example, sayyou learn that you improved from the 60th percentile to the 61st percentile for the ACT. This doesn't tell you everything you'd like to know. Your improvementcould be a tinyjump from 60.4 to 60.5, or it could be a much more significantimprovementfrom 59.5 to 61.4. Put another way, having higher precision helps you understand your progress and achievements more. And now, here is the table, based ondata released in2016: ACT Scores and High Precision 6-Digit Percentiles ACT Composite Score Percentile 36 99.9585 35 99.6962 34 99.0642 33 98.0761 32 96.7558 31 95.1067 30 93.0592 29 90.6171 28 87.7440 27 84.3200 26 80.3561 25 75.8399 24 70.7371 23 65.1384 22 59.1688 21 52.8696 20 46.3758 19 39.8415 18 33.2960 17 26.8432 16 20.6258 15 14.7890 14 9.5555 13 5.2653 12 2.3433 0.8449 10 0.2846 9 0.1084 8 0.0451 7 0.0180 6 0.0068 5 0.0025 4 0.0007 3 0.0003 2 0.0001 1 0.0000 Methodology: How did we come up withthese percentiles? To calculate them, we usedofficial data released by the ACTthat givesthe exact number of students who earned certain scores. Using that information, we summed the exact number of students to get the percentile. Within a single score group (e.g. studentsscoring exactly a 34), we presume exactly half are above. Did you know that raisingyour ACTscore by 4points can dramatically increaseyour chances of getting into your topschool?We've written a guide onthe top 5 strategies you need tobe using to have a shot at boostingyour score. Download it for free now: Do Percentiles Change From Year to Year? Within the last three years of the ACT, from roughly January 2013 to January 2016 inclusive,the percentiles have not changed much at all. Therefore, this data can be used for 2013, 2014, 2015, and 2016 scores. However, you shouldn't use scores much earlier than this (for example, scores from 2006) because long-term drift does affect the ACT. What’s Next? Want to start prepping for the ACT but aren't sure where to start? Check out these 5 tips on preparing for the ACT. Is there a particular ACT section that's giving you more trouble than the rest? We can help! Check out our section-specific guides to ACT Math, Reading, English, and Science. Aiming for a top score? Read this guide, written by a perfect-scorer, to learn how to get a perfect 36 on the ACT.

Money as a motivator Essay Example | Topics and Well Written Essays - 1000 words

Money as a motivator - Essay Example That is why the successful organizations specializing in sales especially in direct sales apply maximum efforts to express recognition to the employees for any achievement, big or small. They know that in our overpopulated world the majority of people feel that nobody cares of them, that they are not important. And the recognition is some kind of a confirmation of their importance. Really, those who understand people usually say: "You are an especial person. You are quite another matter". I am sure, that if more companies will pay more attention to expression of gratitude to the employees, and not only to those who are engaged in sales, but also to secretaries and attendants, that will lead to improbable rise of productivity. 2. Feeling of victory. This is one of the best motivators. If you should fell an inclination to something, let will be inclination to victory, to winning. There are millionaires who work for ten - twelve hours a day, making more millions. And this is not because money is necessary for them. They do that for the feeling of pleasure that "victories" brings. Money is not a big stimulus for them: they already have a lot of money. They need that heady feeling which is got with a victory. Jim Rohn writes: "Usually right after my seminar, somebody comes up to me and says: Mr. Rohn, if had one million dollars I would not work even a day in the rest life. That is why God makes so that people, who say such things, never will grow rich. They will pay for that." (Rohn 1996) 3. Family. Some people will make more for their dearest than for themselves. One man set a goal to earn one quarter of a million a year in order to organise a world tour for his family. The people with so deep feeling of love are very happy. 4. Charity. This is the fourth great motivator.When a great steel magnate Andrew Carnegie died the yellow piece of paper was found in his desk On this narrow piece of the paper, of the time of Carnegies' twenties, there was the main goal of his life written by him: " I am going to spend a first half of my life for saving up money. I want to devote the second half of my life to give out all this money". Carnegie was so inspired with this goal that saved up a private means of 450 million dollars (that is equivalent to 4,5 billion dollars now!) and really, in last period of the life he felt pleasure giving out all this money. (Rohn 1996) Speaking about one of the most important elements of working process, employees admit that compensation itself is not a motivator. The quality of work is a motivator that enkindles enthusiasm. In order to obtain the employee's opinion different interrogations are held in different countries of the world. As the results of new interrogation show, the good wages and safety of work is what people pay attention choosing the employer, but if you want to keep the motivation of employees in your case the work will be the key factor holding them in your company. Last interrogation of the international scale carried out by Investors in People (IiP)/NOP in which 1911 respondent from the Great Britain participated, shown that

Monetary policy Assignment Example | Topics and Well Written Essays - 500 words

Monetary policy - Assignment Example FED â€Å"targets† the fed funds rate means, that the Fed uses reserves changes to affect the federal funds rate. This is because Fed considers that this rate is closely related to economic activities than the T-bill rate, prime rates, discount rates, or mortgage rate. The yields curve is a plain illustration of the relationship between the interest rate paid by a bond and the time of maturity of the bond. A traditional yield curve is shaped by future path expectations of short-term interest rates as well as uncertainty concerning the path. The expression MV=PQ is significant to the economists in helping them to explain what might occur when policies of the Fed on progressively printing money is thrown out, and replaced by a economical scheme of dollar-in, dollar-out turn out. The Fed balance sheet has changed in recent years in that, there were increases in the holdings of the treasury securities from 1961 to 2006, but decreased in 2007. From 2008, the holdings started increasing

Competing Values Framework Essay Example | Topics and Well Written Essays - 1500 words

Competing Values Framework - Essay Example However, for successful implementation of this strategy, leaders have to do so by keeping the organizational culture in mind as well as understanding that the daily tensions that exist in the within their organization greatly affect their plans (Hartnell & Kinicki, 2011). The competing values framework comprises of these competing positive tensions, divided into four quadrants. For over 5 years of research and testing, results prove that competing values framework is a successful way of fostering good leadership, improving organizational effectiveness and promoting value creation. According to model, the four quadrants comprise of four hotly competing values within every organization which include collaborate, create, compete and control. In an organization’s limited resources including time, finances and labour, these four values really compete with each (Thakor, 2010). How effectively the leaders of the organization allocate for these resources determine their level of succe ss as business leaders. Their ability to respond to the tensions created by these competing values shapes the organization’s culture, practices, products and its efficiency in growing its operations (Rai, 2011). AÂ   Competing Values Framework Questionnaire developed for this purpose measures three important organizational aspects; purposes, people and practices. Purpose measures the future outcomes that a company hopes to achieve in future, practices measures the current organizational practices while people determine the individual leadership approach.... Their ability to respond to the tensions created by these competing values shapes the organization’s culture, practices, products and its efficiency in growing its operations (Rai, 2011). A Â  Competing Values Framework Questionnaire developed for this purpose measures three important organizational aspects; purposes, people and practices. Purpose measures the future outcomes that a company hopes to achieve in future, practices measures the current organizational practices while people determine the individual leadership approach of all members of the organization in their respective capacities (Moore, Kizer, & Jeon, 2011). According to Sharimllah et al (2011),the developers of the model urge business leaders to use the CVF model in measuring their level of effectiveness. Although there are different ways of defining organizational effectiveness as the competitive value model points out, companies ought to align themselves in the right definition of effectiveness. After align ing themselves, companies can thereby find an innovative potential in achieving their desired growth and outcomes. There are two ways of measuring the competing values assessment. One is at the individual level and the other at the team level. Individually, assessment focuses on the personal development and career planning ability while at the team level assessment focuses on the team development and creating a shared vision and shared valued among the group members. The initial step in competitive value framework is completion of the competing value assessment, which takes place either by the entire organizational members or by strategic business units. After

Effect of Organisational Culture on Customer Satisfaction

Effect of Organisational Culture on Customer Satisfaction Researches by some academics have made it known that a companys culture is closely linked to its effectiveness and efficiency (Kotter Heskett, 1992). In addition, according to (Morgeson, Krishnan, 2006) customer satisfaction is an increasingly significant factor of an effective organization in todays competitive business setting. Prospects arising from increase in globalization by companies, advancement in technology, and outsourcing have meant that companies are increasingly turning their attention to laying greater emphasis on customer service across national borders in order to reduce costs, while at the same time trying to increase customer user-friendliness through day-to-day activities of the firm. ORGANISATIONAL CULTURE (Shein 1996), defined culture as: a pattern of basic assumptions that a group has invented, discovered or developed in learning to cope with its problems of external adaptation and internal integration, and that have worked well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems. Other shared definitions by learned scholars refer to organisational culture as pattern of shared values and beliefs that help individuals understand organizational functioning and thus provide them with the norms for behavior in the organization(Deshpande and Webster 1989), a set of cognitions shared by members of a social unit (OReilly et al., 1991). According to (Laurie 2008), organisational culture is a combination of traditions, values, policies, beliefs, and attitude that establishes a general framework for everything done in an organisation. It can also refer to the form of beliefs, values, and ways of managing experience that have developed during the course of the organisations history, and becomes noticeable in its material arrangements and the behaviour of its members. (Brown 1998). (Gupta 2009), in his write up, opined that organisational culture is a set of unwritten rules meant to guide the employees towards an standardardised and rewarding behaviour. TYPES AND MODELS OF ORGANISATIONAL CULTURE In order to appreciate the incorporation of organisational culture, it is very important to examine and search for different models to improve the understanding of the concept of organizational culture. I. Scheins Three Layer Organizational Model These three layers as explained by (Shein 1996) below are stages of organisational culture that should be categorized carefully with the purpose of avoiding any theoretical misperception. Artefacts and Creations the Artefact and Creation layer is the observable stage of corporate culture, it includes the social environment. Usually researchers study the artistic productions, technological output, physical space in the artefacts and Creations stage. Values usually values symbolize the significant things for individuals, they are affective wants or needs and conscious. The existence of values is very important for the organization in order to function competently and share ideals among staff. Basic Assumptions a specific group of individuals study how to manage and handle the difficulties of internal integration and external adaptation through developing and discovering the assumptions. II. Denisons Effectiveness and Culture Model The effectiveness and culture model for (Denison 1990) represents the relationship between management, corporate culture, effectiveness and finally the performance of the organization. This model is equipped to stress the important association in management practices with the beliefs and principles when examining the effectiveness and culture of the organization and its performance. Involvement this feature includes constructing the individual ability, responsibility, duty and ownership. Corporate culture is described as highly involved strongly support participation and generate a sense of responsibility. Adaptability the adaptability feature means translating the environmental business demands into action. Consistency is the vital source of power, course, formation and integration. Mission -is the long-term trend for the corporation. According to (Laurie 2008) organisational culture can be grouped into four main classes namely power culture, role culture, task culture, and person culture. Power Culture- entirely dependent on central power source and control is excercised by key individuals. Role Culture this type of culture is characretised by bureacracy and is based on rationalisation of all aspects of the organisation with role and job description more important than the individual. Emphasis is laid on position as the main source of power. Task Culture job or project oriented. Person Culture here, the individual is the central focus and every resource available is there to serve the individuals within it. (Laurie 2008). The type of culture inherent in an organisation may be decisive for organisations ability to serve its customers effectively. For example, organisations with a culture with respect for the interest of people value their members by displaying concern for their well-being, growth, and development and lay emphasis on the need for cooperation. Such a culture is more effective than one that emphasizes power, control. (Gupta 2009) went further by suggest the existence of two levels in organisational culture; The visible aspect of the organization which he said is reflected in artifacts, symbols and visible behavior of employees, and the hidden aspect which is related to fundamental values and assumptions that employees make regarding the acceptable and unacceptable behaviors in the organisation. Organisational culture in its entirety consists of traditions, values, norms and physical signs (artefacts) of organisation members and their activities. Practically speaking, the members of an organisation will eventually come to understand the particular culture of their organisation. Then, although the culture is one of those factors that are difficult to express definitely, nevertheless everyone knows it when they sense it. Hidden rules and assumptions become an organisational culture as these rules are implemented over time. A strong culture shapes the behaviour pattern members of the organisation in the absence of policies, procedures or advice from supervisors and managers. CUSTOMER SATISFACTION Satisfaction is a general customer attitude by a consumer towards a service provider and an emotional reaction to the difference between what customers anticipate and what they receive in terms of service and or product. When customers are satisfied, they are more likely to return, while dissatisfied customers are more likely to go elsewhere (Levesque and McDougall, 1996, Zineldin, 2000). Customer satisfaction is an important constituent of a successful and thriving organization and can be directly associated to increased profit margins and greater employee satisfaction, customer retention, and repeat purchases to organisations that consider customer satisfaction a key factor in its marketing strategy. An organizations social setting-whether it is called culture or climate-is an important driver of customer satisfaction. As stated by, (Ferris et al., 1998) organizational climate can facilitate a positive relationship between human resource practices and customer satisfaction, support ing a social context model for predicting customer satisfaction. Against this background, this paper aims to explore the way organisational culture affects customer satisfaction in the automobile industry setting, based on the general perceptions of front-line employees. However, according to Darby et al.s (1997) the customer service positioning show a positive relationship with different procedures of measuring customer satisfaction, and consequently it is assumed in this paper that the degree to which front-line employees are oriented towards customer satisfaction is an revealing measure of customer satisfaction. (Schneider et al., 1998) reiterated that there are different dimensions to employees understanding of the appropriate form of organisational culture, based on whether they are managers or not. Such differences in perception are linked to their different positions within the organisation. In addition, since the front-line employees (managers) deal with more pressure, managerial demands, and are responsible for their subordinates, they will be more likely able to understand the possible effects of organisational culture on customers. RESEARCH AIMS AND OBJECTIVES After a critical analysis of the research, the following aims and objectives established for this research are: To analyse the effect of organisational culture on the effectiveness of the organisation. To study the organisational culture of Ford Motors. To understand the relationship between Ford Motors organisational culture and customer satisfaction. RESEARCH QUESTIONS Does organisational culture have any effect on customer satisfaction? What sort of corporate culture does Ford Motors possess? What is the effect of Ford Motors organisational culture on customer satisfaction? LITERATURE REVIEW: A number of academic researchers have studied various elements of organizational culture and customers satisfaction. However, only a few experimental studies have studied the link between the characteristics of an organizations work environment (organisational culture) and this important aspect of organizational effectiveness (customer satisfaction) e.g., Conrad, Brown, Harmon, 1997. Most of the studies that have observed this impact have focused on the relationship between service-oriented climates and customer satisfaction. These studies, while making a very important contribution, have lean towards emphasising on the impact of a climate for service or service climate on customer satisfaction. In doing so, they may run the risk of neglecting some general organizational characteristics that can affect a wider range of organizational outcomes. Starkey and Woodcock (2002) opined that organizations that are less customer oriented are more likely to perform poorly in terms of sales output as against those that are customer oriented. To survive in the highly competitive automobile markets, organisations need to provide products and services that will produce highly satisfied and loyal customers (Westbrook and Oliver, 1991). According to (Asif and Sargeant, 2000), several benefits accrue to the organisation via customer loyalty such as generation of profit, costs related to promotions, advertising, start-up costs are limited. More so, chances of increase in customers will be high, as satisfied customers will recommend the organisations products and services to others. As a result, customer satisfaction can be the key factor to the growth of the business, in term of market share and profit. A popular supposition about the role of organizational culture as it relates to customer satisfaction is that if an organization possesses a strong culture by demonstrating that it has a well-integrated and effective set of defined values, beliefs, and behaviors, then it will achieve a higher level of efficiency. Curry and Kkolou (2004) identify customer focus, participation, and teamwork as important cultural issues influencing customer relations outcomes. They suggested that empowering employees to excel at customer service and ensuring their job security also contribute to customer relation success. According to (Deshpandà © 1999), investigation into market orientation suggests that the existence of an innovative and entrepreneurial culture is strongly associated with exceptional business performance. Collectively, these reports suggest that an organizational culture that puts more importance on customer-oriented behaviours, cross-functional teams, performance-based rewards, adjustment and reactive attitudes to change, and a higher degree of risk taking and improvement, is likely to contribute to have successful customer relations management system implementations. Every organisation has to face the task of ascertaining the critical factors in their organisational culture that will ensure customer satisfaction and loyalty (McDougall and Levesque, 1992). For all these reasons, customers perception of the service experience is frequently the only way accurately to estimate quality level of services and product provided. Within many organizations, identifying these issues may be easy or complex depending on the type of culture involved. In either case, the development of a fitting solution is difficult and the application and maintenance on a long run complex, time-consuming and costly. However, an effective organizational culture is one of the key components influencing an organizations capacity to elicit customer satisfaction and to thrive in the long term. RESEARCH METHODOLOGY: Research methodology is basically the procedures and processes of collecting and analysing data. There are two types of research methodology positivist and interpretive. In this study, we would use positivist approach in order to collect and analyse data. According to Comte (1971), researchers that demonstrate the use of real life, data is known as positivist approach. Conversely, when researchers have a set of assumption about the outcome of the research, it is known to use interpretive approach (Malhotra 2003). As mentioned in the objectives, we aim to find the effect of organisational culture on the effectiveness of the organization and to do so, we would have to use factual data from Ford motors, and therefore, positivist approach will be used in this study. Research Strategy According to Brymen and Bell (2007:135), a researcher can follow five research strategies in conducting his research. They are: 1) longitudinal 2) experimental 3) cross sectional 4) case study and 5) comparative. For this study, case study approach will be used in order to accomplish the research objective. This is because the effect of organisational culture would be analysed in this research in order to figure out its effect on the customer relations of the company. Research Approach A set of methods researchers use in order to achieve the concluding remark on the research objective of the subject matter is known as research approach. According to Saunders (2003), there are two types of research approaches available to conduct a research and they are Inductive and deductive approach Deductive approach is mostly used when researchers needs to find a causal relationship between the variables while inductive approach is a widely used method for qualitative researches. Since the primary aim of this research is to find out the effect of organisational culture on customer satisfaction, the researcher will employ inductive approach for the research. RESEARCH METHOD: Different types of primary and secondary sources would be used in order to collect data regarding organizational culture and customer satisfaction. Primary Data is the vital data gathered by researchers via interviews, surveys or questionnaires (Anderson 2005). In this report, interviews and questionnaire will be used to provide the study a better understanding of corporate culture and the financial performance from all level of employees. The source that will be used in primary data is a survey and separate interview sessions with managers, executives and even temporary employees in Ford Motors. Secondary Data: Secondary data will be collected through researchers who are conducting the research. This data will be sourced from many departments and the web site in Zain Company, along with published and academic journals, articles, books, online resources and many other data from previous authors. Interviews: Interview is one of the most effective ways of conducting qualitative research. In this study, interviewing method will acquire a clear knowledge about the organisational culture of Ford Motors. There are many types of interviews such as structured, semi structured, focused group, in depth and so on. In this study, semi structured interview will be used since it is well known method to clear the doubts and misunderstandings that might arise from the interviews. It should be mentioned here that the primary feature of semi structured interview is flexibility from both interviewees and interviewers side. ANTICIPATED METHOD OF ANALYSIS AND FINDINGS: Data Analyses This study will involve both qualitative and quantitative data analysis techniques in order to establish its objectives. A qualitative approach will be used while in order to demonstrate the relationship between organisational culture and overall performance of the company. Conversely, quantitative approach will be adopted to create a relationship between organisational culture and customer satisfaction. CONCLUSION: This research will focus on the organisational culture factors inherent in Ford Motors and the individual effects these factors have on customer satisfaction.

Armchair Economist book report Essay -- Steven Landsburg

Economic theories are as wide as an economist's vision to think. In the Steven Landsburg book The Armchair Economist - Economics and Everyday Life, Landsburg takes many of these economic theories and relates them to everyday type scenarios and makes them understandable to a beginning economist. He breaks his book into six sections each relating to different types of economics, from personal to national theories. Landsburg talks about the power of incentives in his first chapter. What he is referring to is how incentives drive peoples decisions to do things in life. He makes an analogy that Seatbelts kill. This statement refers to the added protection one gets from wearing a seatbelt, which will entice someone to take greater risks while driving a vehicle. We as consumers are bombarded with incentives everyday in the market place. Incentives, come in all forms, sale prices, free-bees, coupons. Incentives are designed to make you do something NOW instead of putting it of until later. Incentives are not always a good thing, such as in today?s housing market. Homebuyers were offered sub-prime and zero percent interest rates to purchase homes. This allow buyers to buy a bit more home than maybe they were qualified to get. Buyers made these decisions at the time because they looked safe, but in the long run many of these buyers have had to give up these homes due to bank foreclosure. Landsburg also talks about maximizing our efficiencies. He relates this theory into an idea of why Rolling Stones concerts always sell out. Is it because they play good music? Maybe. Most likely it is because its tickets are priced right. Pricing tickets is a theory of Supply and Dem... ... that can be manipulated or misleading. Since this is the measure of all things in the market place there are time where something will not qualify for that. For example, If my moms water heater went out, she could pay the money to have a plumber come and remove and install a new one. The money spent on that would increase GNP. On the other hand if she had her husband do the work the money not being spent on the installation is not going into GNP. This is called household production, which GNP omits. > > There are many ideas and topics in Landsburgs? book that were covered throughout the semester. As you can see in just the few topics that I chose to go into economics hits everyone everyday. If we are making decisions on what to eat what to wear or how to spend our hard earned money, it all affects economics and economic effects us.

Sino Soviet Split

Communism in US was embraced as an ideology but in China it was seen as an alternative)bureaucracy, different levels of productive force, dominant role of peasantry,( in china, they had no clue, so the role of town workers and farmers in US and China) different perspective to imperialism ( when communism was instilled in SO, Stalin etc was interested in bringing about a strong US empire, so they felt that other countries should subordinate to theirs, because they feel they were the leader. US volcanically and militarily aided the countries to spread communism-China, believed strictly In sovereignty, no Interference In domestic policies.Mao received extremely Limited aid, he spread It Individually. Hence, China did not see why they should have to succumb to SUE leadership. He refused to conform. In the long march to the mountain, when he recruited and spread communism, the used the farmers, and the loyalty was instilled thru how communism could help their socio economic problem. China has plenty of cheap labor. So Mao Sedona took into account all this factors. -As a result of all the difference in ideology, dominant players, ways, what happen is that when Mao finally established communism in China, he felt independent, he did not feel obligated to SO.They did not respect US s the supreme leader of communism as opposed to Eastern European countries. Ideological – approach + practice difference ( policies headed of , 2 different directions – personality , challenges to USSR supreme leadership. Communist Crises 1) Sino soviet split 2) Chinese Economic Reforms (1978) -by 1980 china was already full on economic reform. Resulting in a major crises June 4th mass demonstration and Attainment Square massacre 1 ) agriculture and farming -leasing land to the farming, in return a fixed quota, incentive to increase farming. Decentralized party power. Province power increased to make decisions.Adoption of household responsibility system. 2) industry- as china be gan to reform, how are you going to measure economic efficiency? What measures were taken to modernize Industry 1) gradual approach 2) pilot project XSL Chuan, starting with the smaller SEE, they were given autonomy. More than 6000 See's were given power. All the state Industrial, manufacturing and production of Industrial products, they were also supposed to be financially independent. They were supposed to increase the among the farmers. But the SEE failed, because of corruption, lack of training of skilled people, lack of enterprising managers. 3) open door policy 4)

Free Essays on Socrates “most Important Thing Is Not Life But The Good Life“

, the individual beliefs in what’s right and what’s wrong (just and unjust). Now, the problem is should we obey or disobey the laws that we believe is unjust? I feel we should disobey it, in a non-violent fashion. Dr. King stated â€Å"An unjust law is a code that a numerical or power majority group compels a minority group to obey but does not make binding on itself†. (p. 252). Even though, laws are meant to put a social order in life some laws may apply to degrade some individuals or groups, and if a law applies in inferiority then it should be disobeyed. I believe Socrates beliefs in a â€Å"good life† were right and he send was a good example. Socrates questioned society, the gods, and the laws of his civilization and for his questionings he was sentence a death penalty. In the dialogue of Crito, Socrates went on into explaining why he wouldn’t escape from jail. Socrates stated, â€Å"for anyone who destroys the laws could easily be thought to corrupt the young and the ignorant†. (p. 55). He believed that running away would give influence society that he was really an ignorant person and was really corrupting the you... Free Essays on Socrates â€Å"most Important Thing Is Not Life But The Good Lifeâ€Å" Free Essays on Socrates â€Å"most Important Thing Is Not Life But The Good Lifeâ€Å" Socrates argues the (1981) â€Å"most important thing is not life, but the good life† (p. 50). I strongly agree with Socrates statement because I couldn’t live life oppressed forever; I’ll even sacrifice my life for a â€Å"good life† because without a â€Å"good life† it wouldn’t be worth living. Therefore, I believe in a good life as long as you fight it in a non-violent fashion just as the great Marting King Jr, and Gandhi has done. In order to live a â€Å"good life† you have to fight for it even if it means your life. History has shown it, fighting for what you believe in will get you somewhere; look at Marting Luther King Jr and Jesus Christ. To give you a better understanding of what is a â€Å"good life’, â€Å"good life† is what an individual believe what is morally correct; in other words, the individual beliefs in what’s right and what’s wrong (just and unjust). Now, the problem is should we obey or disobey the laws that we believe is unjust? I feel we should disobey it, in a non-violent fashion. Dr. King stated â€Å"An unjust law is a code that a numerical or power majority group compels a minority group to obey but does not make binding on itself†. (p. 252). Even though, laws are meant to put a social order in life some laws may apply to degrade some individuals or groups, and if a law applies in inferiority then it should be disobeyed. I believe Socrates beliefs in a â€Å"good life† were right and he send was a good example. Socrates questioned society, the gods, and the laws of his civilization and for his questionings he was sentence a death penalty. In the dialogue of Crito, Socrates went on into explaining why he wouldn’t escape from jail. Socrates stated, â€Å"for anyone who destroys the laws could easily be thought to corrupt the young and the ignorant†. (p. 55). He believed that running away would give influence society that he was really an ignorant person and was really corrupting the you...

An exploration of the dark elements present in Much Ado About Nothing Essay Example

An exploration of the dark elements present in Much Ado About Nothing Essay Example An exploration of the dark elements present in Much Ado About Nothing Essay An exploration of the dark elements present in Much Ado About Nothing Essay Essay Topic: Literature Much Ado about Nothing Much Ado About Nothing is essentially a romantic comedy. One of the central themes is love and the plot centres on the characters expectations and the way in which they deal with love. Although Much Ado About Nothing is typical of many of Shakespeares romantic comedies there are dark elements, which run throughout the play. As soon as the play begins in the first scene, the reader is introduced to Don Pedro and Don John: two brothers. Don Pedro is an important nobleman from Aragon; he is socially superior to everyone else and is often referred to as Prince. Don John on the other hand is the illegitimate brother; he is often referred to as the Bastard. In Elizabethan times illegitimate children were perceived as evil, they were socially inferior as a result of the circumstances in which they were conceived. They were often seen as a representation and reminder of the sin through which they were created. Shakespeare immediately establishes a strong connection between the negative connotations and attitudes that were present in Elizabethan society at the time regarding illegitimate children and Don Johns character. He does this by ensuring that the reader notes the dark shadow that Don Johns presence casts during the otherwise happy and jovial first scene where everyone gathers to welcome Don Pedro and his men back from the war. At first during Act I Scene I there is no mention of Don John in the conversation, and there is no direct speech addressed to him. Only once Leonato has finished greeting Don Pedro and Beatrice and Benedick have exchanged wry remarks does he eventually turn to greet Don John. This implies that although Don John and Don Pedro are brothers and should be treated as equals, Don John is treated as an inferior simply because he is illegitimate. As a contrast to the jovial exchange between Leonato and Don Pedro, the exchange between Leonato and Don John is short and succinct. Don Johns reply to Leonatos greeting, Act I Scene I Lines 140-41 I thank you. I am not of many words, but I thank you. implies that he is a brooding man, that he has deep-rooted issues and troubles and is very melancholy. His disposition and nature all seem to be a result of his unfortunate background. As a result of his background Don John appears to be extremely resentful. His resentment is manifested through his actions and behaviour. Right from the beginning of the play from when we are introduced to Don John he is presented in a negative light. During Act I Scene III Don John is in the company of one of his followers and companions, Conrade. During this scene Shakespeare reveals Don Johns unpleasant nature. Conrade asks Don John why he is so miserable and dejected. Don John replies There is no measure in the occasion that breeds, therefore the sadness is without limit. Don John is telling Conrade that there is no limit to his misery. Don Johns reply indicates that he is self-indulgent, his anger and frustration at his situation has led him to become embittered. He is so self-absorbed that he refuses to let anyone talk him out of his anger. When Conrade presses him for an answer Don John replies telling him that even if there was a reason it would make no difference. Already Shakespeare is presenting Don John to the audience as an unreasonable and melancholy man who will not change for anyone. Shakespeare emphasises this aspect of Don Johns character through his next speech, where Don John professes his stubborn and insensitive character. I cannot hide what I am. I must be sad when I have cause, and smile at no mans jests; eat when I have stomach, and wait for no mans leisure; sleep when I am drowsy, and tend on no mans business; laugh when I am merry, and claw no man in is human Again Shakespeare emphasises Don Johns self-centred nature by the repetitive use of I. Conrade Don John is the antithesis of Don Pedro; he is the opposite of everything the play wants to be about. The dastardly plan to ruin Claudio and Heros wedding is as a result of his hatred for marriage, as well as his resentment towards Don Pedro and anyone who is close to him. It is the ideal of marriage that has caused him to be in his unfortunate position. The fact that he was born out of wedlock may have led him to hold a deep hatred for marriage. If there were no marriage, if marriage did not exist, he would not have to endure the ridicule and degradation that he suffers at this moment. As well as Don Johns plain dealing villain there are other elements of darkness throughout the play. Shakespeare uses the device of deception in different instances to show the reader that all is not as it seems, and often judgements made on observations are wrong. There are two main instances where the plot involves deception and deceit. Firstly there is the plot to bring Beatrice and Benedick together and second there is the more malicious plot, devised by Don John, to ruin Claudios marriage to Hero. The whole farce through which Benedick and Beatrice are eventually brought together and led to reveal their true feelings for one another is carried out using the device of deception. Although there is no malicious intent, the act of deception its self is negative as it is based on playing with peoples feelings.

Book reaction of the book Human Cargo by Caroline Moorehead Essay

Book reaction of the book Human Cargo by Caroline Moorehead - Essay Example This is a hard-hitting book which tries to illuminate these problems from the point of view of refugees, rather than from the comfortable position of the observer who is fortunate enough to have a homeland and to be settled and secure in that place. In reading this book, I was prepared to hear moving stories about individuals who had been caught up in wars, famines and disasters of all kinds. This expectation was more than met in descriptions ranging from cases of rape in Sierra Leone and Liberia, to shipwrecks on the way to Sicily. The grim and horrifying violence and lawlessness in some developing countries is clearly the cause of most large scale refugee movements and the book confirmed my view that these problems are increasing in the world, and that arrangements to care for refugees are not adequate for the volume of need that is there. What I did not expect to read about was the suffering that refugees had to endure on their journey away from horrific situations, and in camps a nd detention centers once they had arrived in places where they had hoped to find relief and a place to stay. This dimension of the book was truly shocking. Apart from highlighting the suffering of refugees, Moorhead has a secondary aim in her book, and that is to bring public attention to the way that affluent governments make the situation of refugees even worse than it already is. The book shows how throughout the twentieth century, systems and processes were invented to keep refugees out of certain countries, such as Australia, for example, and to make sure that they were locked up and kept under very close observation, as in the United Kingdom. The international laws that are designed to protect refugees seem to be very ineffective in doing exactly this. In addition to these political factors, which are no doubt driven by economic forces, since few countries want to take on the financial burden of finding homes, jobs and healthcare provision for the many hundreds of thousands o f refugees, there are also cultural factors. Thinking back over recent decades, there has been a tendency for Western Europe and North America to react to particular waves of refugees, such as the so-called Vietnamese Boat people, for example, with one-off and temporary measures. Newspapers latch on to the drama of these situations, but once the story becomes old news, the funding dries up and the problem remains. Some groups of refugees are demonized by the media, as for example in the case of the Romani people, and also Serbs, Kosovans and other Eastern European groups who were displaced in the fall of communism as small states gained independence and began to implement rules based on ethnic origin. Sadly, these trends seem to be repeated all over the world. My own reflections on this book were first a feeling of shock, since I had not realized that things were so very bad for refugees, and then some thoughts about the current situation in the United States where politicians are a rguing about what to do with the thousands of illegal immigrants who arrive from Mexico and beyond. I think the situation is more complex than it appears on the surface. Many of the people at the center of current debates in America are economic migrants, which means they are seeking better opportunities for themselves and their children. Negative attitudes against this kind of migrant spill over into negative attitudes towards refugees, who truly have no choice in the matter and are moving

Microorganism in food industry Research Paper Example | Topics and Well Written Essays - 2500 words

Microorganism in food industry - Research Paper Example Understanding these will possibly lead to much of the food production processes becoming shorter and less time consuming and will lead to less waste being produced. Some examples of foods that are produced using microorganisms include wine, cheese and bread. This paper will attempt to take a look at the microorganisms used in each of these foods and attempt to explain some of the mechanisms they utilise to achieve the result that humans desire. Winemaking Yeast in Wine Wine is a popular beverage where microorganisms play an important part. Wine has been consumed by humans for thousands of years (Okamura et al,1596) and the exact science of the wine making process is still being decoded. The quality of a wine is determined by whether the taste of that wine is original, the finesse, intensity of taste and by the microbiological and physicochemical stability (Dubourdieu, 1986; Noble, 1988; Rapp and Mandery, 1986; Schreier, 1979 of Colagrande, Silva and Fumi, 2) (Refer fig1). The microbi ology behind the wine making process was only established less than 2 centuries ago by the work of Louis Pasteur (Bakalinsky and Penner, 1993 from Okamura et al,1596, Colagrande, Silva and Fumi,2). Yeasts are used extensively in wine making. There are approximately 700 species of yeast and sixteen of these species have been used in the process of making wine. These include Brettanomyces, Dekkera, Candida, Cryptococcus, Debaryomyces, Hanseniaspora, Kloeckera, Kluyveromyces, Metschnikowia, Pichia, Rhodotorula, Saccharomyces, Saccharomycodes, Schizosaccharomyces, Torulaspora and Zygosaccharomyces (Pretorius et al, 1999 of Swiegers et al, 142). Saccharomyces cerevisae is one of the most commonly used organisms for producing wine though other such as Pleurotus ostreatus, Flammulina velutipes and Agaricus blazei have recently been exploited (Okamura et al, 1596). A specific variety of grape can be exploited to produce some qualities of wines such as the distinctive smell (Dubourdieu 2000, Lambrechts and Pretorius 2000, Guth and Sies 2002, Swiegers and Pretorius 2005 of Swiegers et al, 142). Some of these distinctive volatile compounds which cause properties of a wine like smell arise from grapes. However, several are due to the action of yeast and bacteria during the production of wine. Taste is also greatly affected by the bacteria and yeast used during wine (Schreier, 1979; Simpson, 1979; Williams et al, 1989; Etievant 1991, Guth, 1998; Boulton et al, 1998; Rapp,1998; Dubourdieu, 2000; Ferreira et al, 2000; Lambrechts and Pretorius, 2000; Ribereau-Gayon et al, 2000a,b; Ortega et al, 2001; Guth and Sies, 2002 of Swiegers et al, 141). Grapes can only support the proliferation of few microorganisms (Henschke, 1997 of Swiegers et al, 142). This has been attributed mainly due to the selective pressure on the microorganisms due to the high content of sugar and the low pH of grape (Swiegers et al, 142). In addition, sulphur dioxide is usually added to the mixture during wine making and this adds even more selectivity to the microorganisms that can grow. Usually, oxidative microorganisms that may be harmful are limited due to the sulphur dioxide (Swiegers et al, 142). Once anaerobic conditions start to predominate during the winemaking process, even more microorganisms find the conditions unfavourable for growth and the production of ethanol further limits the types of microorganisms th

Comparison and contrast on two horror movies Essay

Comparison and contrast on two horror movies - Essay Example This year their innocent and unsuspecting town is attacked by a group of vampires who are bent on destroying all of them without leaving any trace when the sun does finally rise. â€Å"The Descent† shows a group of friends and experienced cave divers, exploring a new cave system and being attacked by a strangely evolved breed of creatures. Both movies show similarities and differences with respect to the horror genre through the portrayal of the surroundings, the creatures, and the behavior of the survivors. â€Å"30 Days of Night† begins with a stranger trudging through the wide expanse of gloomy, outstretched snow with Burrows in the distance. The opening shot highlights the remoteness of the town setting the mood and pace of the movie. The howling winds and the blowing snow throughout, emphasize the isolation and overall doomed atmosphere. The looming threat of the vampires is definitely something to be feared, but the loneliness of the town and their lack of contact with the outside world, strongly instills feelings of cold dread, anxiety, and isolation. The few characters in the story, with the husband and wife (both town sheriffs) Eben and Stella, as the main protagonists, are the only inhabitants of the town through the long dark month as the rest of the people have left for southern areas to avoid the winter. Through the repeated imagery of darkness and circling snow along with the screeches of the vampires in the background, the horrific atmosphere is set for a thrilling and terrifying experience. â€Å"The Descent† starts off with a group of girl friends wild water rafting, with the main cast being Sarah and Juno. It is hinted that Juno, the adventurous of them all and seemingly the leader of the group, might be having an affair with Sarah’s husband. A few minutes into the movie, while Sarah with her husband and daughter are driving back home, they get into a severe car accident, killing the husband and daughter upon impact . This way, tragedy marks the beginning of the story, setting the backdrop of built up tension, sorrow and regret. The surroundings are the beautiful Appalachian Mountains, looming large and breathtaking for both the characters and the audience. Yet they also display an ominous and foreboding mood. For example, as the group meets a year later to go cave exploring, upon arriving at the mouth of the cave system they see a dead body of a bull elk, bloodied and half rotting, foreshadowing the more hideous events about to take place. This disgusts and unnerves the women and even though they have done this many times before, something seems a bit odd and different this time. Also, they have to rappel down into the cave, plunging themselves deep underground. This darkness and feeling of confinement is aptly used to heighten the dread and tension. For example, through out the entire movie, the only sources of light are their torches, flares, and glow sticks. Both movies display similarities through the use of surroundings and the horrifying creatures to attract the audience and propel the plot forward. For example, in â€Å"30 Days of Night†, their usual and peaceful town of Burrows has now put them into a dire situation. Though, the onset of nights lasting a month occurs every year and is something they have adapted to, this year it ends up being the perfect hunting ground for the group of vampires. The frequent, long and seemingly harmless winter nights have now turned against them,

Emotional Intelligence Essay Example for Free

Emotional Intelligence Essay There are various ways in which the government can punish the criminal offenders or the civil offenders. This includes, fines, imprisonment, or corporal punishment. In punishing the offenders, the society aims at revenging, correcting the wrong doers, and acting as deterrence for others to commit same offence. The current preferred mode of punishment is aimed at correcting the offender rather than punishing them Due to the changing situations, many societies have changed the mode of traditional punishment that were imposed on offenders and opted for better humane terms, for instance, compensation. There are various kinds of compensation that can be imposed on an offender. These are, fines, restitution, and community service. Fines have been imposed in the United States and the Canadian courts as provided in the statutes (Encarta Library). The fines are widely used because many criminals do not have the money for the fines. Furthermore, fines imposed on criminals would not deter them from committing other criminal activities as they know that they can just pay fines and be let free. In restitution, the court will order the offender to compensate the offended for the crime that was committed against them. The damage might have been in form of psychological damage, physical or monetary. For the judge to pass restitution, the offended must initiate the process, for instance through providing such things as medical bills or any other forms of prove for the restitution to be passed. This sentence is important because it is considered to restore the offended back to the original position before the offence. Community service on the other hand is when an offender is sentenced to performed some duty in the society. The state can then use some of the funds saved due to community service to compensate the victims. This method is important in that it helps the administrative to save the amounts that would be used in prosecution, and gives the offender time to reform rather than being punished. Emotional intelligence  According to the initial definition given by Salovery and Mayer in 1989/90, emotional intelligence is â€Å"the ability to monitor one’s own feelings and emotions, the ability to monitor the feelings and emotions of others, and to use this information to guide future thinking and action†, (Stone, Parker and Wood, 2004). To cope with emotional uncertainties, an individual relies on the competency of emotional intelligence. To cope with environmental uncertainties, an individual relies on the competency of emotional intelligence. The components of emotional intelligence are Self-Awareness, Self-Regulation, Motivation and Empathy Social Skills. Emotional Intelligence in an organization. The current manager of the team is a nice, welcoming and harming person. He has been able to give room for the team members to air their different views and allow for each person’s views to be accommodated. This kind of democracy has given members of the team room to participate in all organizational matters. One of the weaknesses with the manager is that he is not able to build a strong teamwork spirit. This has been contributed with the fact that he has not put in place principles that can enable people to put aside their personal interest and concentrate on teamwork spirit. This has allowed many people to mix their personal matters with organizational matters. To be able to connect my team members to act as one team, the five principles of emotional intelligence are very important. First of all by self-awareness I will be able to know exactly my strength and weakness. I will have to try as much as possible to use my strength to achieve teamwork and control my weaknesses, it means having full self-regulation. Different situations leads to different mood, but as a team leader, personal moods should not prevail over the team sprit. Most of the goals of the team will only be achieved only if as a leader am motivated by building a strong organizational team and put aside such things as endeavor for money and prestige status. This will play an important role in motivating other employees to follow the example. It is also important put my self in other employee’s position so as to understand their emotions and help them to grow in the organization. This can all be achieved if as a leader in treat all the employees equally and develop a good communication with them. A team leader needs to have the ability to sway everyone’s emotions. â€Å"If people’s emotions are pushed towards the range of enthusiasm, performance can soar, if people are driven toward rancor and anxiety, they will be thrown off stride†, (Goleman, Boyatzis and McKee, 2004, pg5). this implies that the effect of a leadership role will go beyond only having a job well done. Therefore to apply the principles of emotional intelligence to achieve the organizational goals are important. For instance, the development of collective goals and objectives is important in an organization. This will enable all team members to put aside their personal endeavors to achieve organizational goals. Leaders can also be encouraged to instill â€Å"in others an appreciation of the importance of work activities; generating and maintaining enthusiasm, confidence, optimism, cooperation and trustencouraging flexibility in decision making and change; and establishing and maintaining a meaningful identity of the organization (Eintel Organization, N. d).